HostDesk AI – Privacy Policy

Effective Date: 2024-12-12
Last Updated: 2025-08-01

HostDesk AI respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data.

1. Information We Collect

Personal Information: Name, phone number, email, business details provided through forms or bookings.
Communication Data: Call logs, SMS/MMS messages, emails, and appointment history.
Technical Data: Browser type, device, IP address, cookies.

2. How We Use Information

To provide appointment booking and communication services.
To send SMS/email reminders, confirmations, and business updates.
To improve customer experience and platform performance.
To comply with legal and regulatory requirements (e.g., A2P messaging compliance).

3. SMS Messaging Consent

By providing your phone number, you consent to receive SMS/MMS messages from HostDesk AI:

Frequency varies by business.
Standard carrier rates apply.
Reply STOP to opt out.
Reply HELP for help.

We maintain records of SMS opt-in and opt-out requests as required by carriers.

4. Data Sharing

We do not sell or rent personal data. We may share information with:

Service providers and partners needed to deliver services (e.g., communication carriers).
Regulatory authorities, if required by law.

5. Data Security

We implement technical and organizational safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.